Refund Policy

1. Eligibility for Refunds

You are eligible for a full refund if:

• Your request is made within 30 days of your initial purchase
• This is your first purchase of ContPAQi AI Bridge
• You have not previously received a refund for the same product

2. How to Request a Refund

To request a refund:

1. Send an email to support@contpaqi-ai-bridge.com
2. Include your order number or the email address used for purchase
3. Briefly describe the reason for your refund request (optional but helpful)

We typically process refund requests within 2-3 business days. Once approved, the refund will be credited to your original payment method within 5-10 business days.

3. Subscription Renewals

For subscription renewals (after the initial 30-day period):

• You may cancel your subscription at any time before the next billing cycle
• Cancellations take effect at the end of your current billing period
• We do not offer prorated refunds for partial months or years
• You retain access to the software until your subscription period ends

4. Annual Subscriptions

For annual subscription plans:

• The 30-day money-back guarantee applies to the full annual payment
• After 30 days, you may cancel to prevent auto-renewal, but the current year is non-refundable
• If you experience significant technical issues beyond 30 days, please contact support for case-by-case consideration

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals after the initial 30-day period
• Upgrades or add-ons purchased separately (after 30 days)
• Purchases made through resellers or third parties
• Accounts terminated for Terms of Service violations

6. Technical Issues

If you're experiencing technical issues with the software, we encourage you to contact our support team first. Many issues can be resolved quickly, and we're committed to ensuring you get value from ContPAQi AI Bridge. If we cannot resolve your issue, we will work with you on an appropriate remedy, which may include a refund.

7. Plan Changes

If you upgrade your plan, you'll pay the prorated difference. If you downgrade, the change takes effect at your next billing cycle—there are no refunds for downgrades, but you retain your higher-tier features until the cycle ends.

8. Enterprise Customers

Enterprise customers with custom agreements should refer to their specific contract terms. For questions about enterprise refunds, please contact your account representative or email enterprise@contpaqi-ai-bridge.com.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the service after changes constitutes acceptance of the new policy.

10. Contact Us

If you have questions about this Refund Policy or need assistance with a refund, please contact us:

• Email: support@contpaqi-ai-bridge.com
• Support Portal: Contact Form